Lencioni declares that the human resource department is entrusted, in some organizations, with the task of setting organizational values, and this department does the task by asking employees or even conducting a survey.
Organizational values are defined by the founder, senior executives, and some of the employees who are known as a symbol of the company’s values and principles.
Values are not necessarily going to be defined in order to please all employees or to be accepted by everyone.
But, it is essential that if someone does not accept those values, which are definitely set and clear decisions are made on them, leave the company.
How are values established in the organization?
First, we must accept that values are not like software to be simply installed on human brain. People must be prepared in advance to accept a value.
If “honesty” or “respect towards the customer” is one of your values, you cannot persuade someone who does not believe in “honesty” or “respect towards the customer” to follow these values.
One of the methods to do this, is to make recruitment process influenced by values. This means that if it is clear that someone does not deeply accept customer orientation, it is better to put him aside, even assuming technical competence.
Another way is to consider values in performance appraisal and rewarding.
Imagine teamwork is one of your organizational values. This should be seen in someone’s evaluation of performance as well as his salary at the end of the month if he is known in the company as a symbol of teamwork and everyone believes that he is excellent at teamwork.
Organizational promotion is another way to which establishment of the values can be done.
Among few people who have the general qualifications to be promoted to a new position, someone who is more committed to organizational values should be selected.
As Robert Simmons says: Look at two things to understand what an organizational values really are. One to the tough decisions of managers and the other to who in that organization has a better chance of promotion.
by Ahmadreza Ahrarnejad.
