Most of our time is spent at work and our co-workers are the ones with whom we communicate most. The quality of this time and relationship has a very important impact on our overall quality of life and well-being. There will inevitably be some conflicts at work, and the way we approach and analyze them is essential. Sometimes people are careful to avoid conflicts and speak cautiously, which is a positive feature in some cultures, but it also reduces the clarity of interactions and effectiveness in exchanging feedback. In such situations, the manager / leader or boss plays an important role in shaping and directing these relationships.
Kim Scott’s main concern in her book is difficult conversations. Conversations that are both necessary and difficult to have.Scott believes that in difficult conversations, we have four different options categorized based on two groups: direct challenge and personal attention:The main audience of the book is managers, supervisors and organizational leaders; those who have the responsibility of managing a team or group of people.Kim Scott Kim Scott is the CEO of “Candor” and an American author. She used to train CEOs at Dropbox, Qualtrix, Twitter, and a number of other Silicon Valley companies before founding her own company. She has also been a faculty member at Apple University. She is one of the managers who left life and activity in big companies to start her career path as a mentor.
